Privay Policy

Effective Date: December 21st, 2024

OnSense AI ('we', 'us', 'our') is committed to protecting the privacy and data of our users, partners, and customers. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us through our website www.onsense.ai , mobile applications, API-based solutions, software integrations, and partnerships.

1. Information We Collect

We collect information to improve our services and provide the best solutions to our users. This includes:

1.1 Information You Provide to Us

• Personal Information:
Name, email address, phone number, company name, and any other details required for account setup or inquiries.

• Payment Information:
Billing details necessary for transactions.

1.2 Information We Collect Automatically

• Usage Data:
Information about how you interact with our platform, including device type, IP address, browser type, operating system, and referral sources.

• Cookies and Tracking:
Data collected through cookies, pixels, or similar technologies for analytics and customization.

1.3 Information from Third Parties

Information provided by our partners, such as property managers, repair technicians, or OEMs, to integrate services or support operations.

2. How We Use Your Information

• To provide, operate, and maintain our services.
• To improve and personalize your user experience.
• To process transactions and send invoices.
• To respond to inquiries, technical support requests, or complaints.
• To analyze usage trends and improve our services through data insights.
• To notify users about changes, updates, or promotional content relevant to OnSense AI.

3. Sharing Your Information

We do not sell your personal information. However, we may share your data in the following circumstances:

• Service Providers:
With third-party vendors and contractors who perform tasks on our behalf (e.g., payment processors, hosting providers, analytics services).

• Legal Requirements:
If required to comply with applicable laws, regulations, or legal requests.

• Business Transactions:
In the event of a merger, acquisition, or sale of all or a portion of OnSense AI’s assets.

• With Your Consent:
When you authorize us to share your information.

4. Data Retention

We retain your personal data as long as it is necessary to fulfill the purposes outlined in this Privacy Policy. Upon termination of your account or by request, we may delete or anonymize your data unless it is required to comply with legal obligations.

5. Security Measures

We take reasonable measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including:

• Encryption of sensitive data.
• Secure access controls.
• Regular security assessments and updates.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access your personal data and request corrections.
• Request deletion of your information where applicable.
• Opt-out of marketing communications.
• Data portability and the right to restrict processing.

To exercise these rights, please contact us at contact@onsense.ai.

7. Childrens Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we learn we have collected such data, we will take immediate action to delete it.

8. Third-Party Links

Our website and applications may include links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. Please review their policies separately.

9. International Data Transfers

OnSense AI operates globally. By using our services, you consent to the processing of your data in countries outside your country of residence, where data protection laws may differ.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be effective upon posting, and your continued use of our services signifies acceptance of the updated terms.

11. Contact Us

If you have questions, concerns, or feedback about this Privacy Policy, please contact us here.

Thank you for trusting OnSense AI